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Return & Exchange Policy

If you are not satisfied with your product for any reason, you can return it to us or exchange for a different size within 30 days of receiving it. We will issue you a full refund for the price you paid for returned item(s). 

HOW TO RETURN A PRODUCT:
To return a product, please email us at shop@alpinecanada.org with the tracking number of your package, so that we can know to expect it.

  • Please include a copy of the purchase order in the return package
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

        HOW TO REQUEST AN EXCHANGE:
        To exchange a product, please email us at shop@alpinecanada.org quoting the order number. 

        • We will order your new item and provide your return number and shipment label for the original.
        • You can then send the original product back free of charge with the shipment label provided by us on the outside of the box. 

          ITEMS MAY BE RETURNED/EXCHANGED IF:

          • The products are unwashed and unused (you can of course try the item on for fit)
          • The product is in its original undamaged packing (a carefully opened package is fine)
          • All tags are attached
          • The product is complete (e.g. both items of a pair must be returned)
          • You have kept your proof of postage in case the return is lost in transit

          Several types of goods are exempt from being returned. Goods such as printed materials, including newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

          Additional non-returnable items:

          • Gift cards
          • Downloadable software products

          Please do not send your purchase back to the manufacturer.

          Late or missing refunds (if applicable)
          If you haven’t received a refund yet, first check your bank account again.
          Then contact your credit card company, it may take some time before your refund is officially posted.
          Next contact your bank. There is often some processing time before a refund is posted.
          If you’ve done all of this and you still have not received your refund yet, please contact us at shop@alpinecanada.org.

          Sale items (if applicable)
          Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

          SHIPPING:
          To return your product, you should mail your product to:

          Alpine Canada Alpin 
          Attain: Online Store Return (or Exchange)
          302-151 Canada Olympic Road SW
          Calgary, Alberta
          T3B 6B7 CANADA

          You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

          • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
          • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.